THIS PROJECT IS PART FUNDED BY THE EUROPEAN SOCIAL FUND (ESF)

The Humber Internships Programme (HIP) offers 12-week internships and is a great way to make an impact, gain invaluable industry knowledge and start making your mark.

If you’re aged 18+, live in Hull, East Riding, North or North East Lincolnshire and are studying full-time or have graduated at degree level (or equivalent) a HIP internship could be the perfect fit for you.

To ensure you are eligible, please register with a Careers Consultant before applying for this vacancy by clicking the “View Internship” button

**Please note due to the limited time remaining on this project, we are now only accepting general enquiries from those available to work full-time immediately. Post graduate students should enquire only if they want to apply for a specific HIP part-time role.**

** Full-Time Graduate Opportunity**

SPECTRUM

Role Title:

Junior Software Support Analyst

Location:

Hessle, HU13

Hourly Rate:

£9.23 – £10.77

Hours:

37.5 hours per week

Duration:

Initial 12 Weeks Internship, with a view to turn permanent if successful

Overview of Opportunity

Headquartered on Bridgehead Business Park on the outskirts of Hull, Spectrum’s multi-million-pound offices are located close to the Humber Bridge and A63/M62 corridor, allowing for easy access from local areas.

Spectrum are seeking someone with expertise to be able to support with document capture, print and business intelligence solutions – assisting internal and external users of solutions supplied by Spectrum. The Junior Analyst will have the ability to build, maintain and develop personal technical expertise, and share their knowledge with others.

Role Description

• Providing external support via Spectrums Software Support Helpdesk – providing remote support for external clients using provided software tools and training
• Communicating with customers and talking them through a series of actions – this could be over the telephone or via email
• Recording all actions using internal software and ticketing system
• Identification/qualification of issues – liaising internally to escalate potential queries or issues appropriately
• Responding within agreed time limits, rapidly establishing a good working relationship with customers and other professionals
• Supporting with setting up technical software products internally
• Learning and understanding Spectrums portfolio of services
• Keeping UpToDate with latest developments in the industry (new products, software and updates)

Skills and Experience (Essential):

• Excellent communication skills, with the ability to liaise internally and externally (telephone/face-to-face/email)
• Effective fault-finding techniques
• Basic understanding of scripting languages (SQL / VisualBasic / Javascript)
• Ability to think quickly and act effectively in a fast-paced environment
• A positive and flexible attitude

Skills and Experience (Desirable):

• Experience of dealing with customers in a support environment
• Previous exposure to one or more of the following software products; Document Management (Therefore / INVU), Intelligent Capture (IRISXtract / ABBYY FlexiCapture), Electronic Forms (eForms), Output Management (uniFLOW / Papercut / Spindle), Business Intelligence (Qlikview / Qliksense)

Qualifications:

• Finalist or graduate in Computer Science
• Related subject to be considered with demonstrable skills of the above

Potential for Permanent Employment (if applicable):

• Yes, this role has the opportunity to become permanent after an initial 12-week internship

Permission to work in the UK

All applicants must be authorised to work in the UK.

Please include one of the following statements in your CV or covering letter when applying for this role.

• I am eligible to work in the UK without restriction
• I am eligible to work in the UK with restriction
• I have no eligibility to work in the UK in the post applied for and would need a Certificate of Sponsorship or other permission in order to take up employment

THIS PROJECT IS PART FUNDED BY THE EUROPEAN SOCIAL FUND (ESF)

The project has received £900,000.00 of funding from the European Social Fund as part of the 2014-2020 European Structural and Investment Funds Growth Programme in England. The Department for Work and Pensions is the Managing Authority for the England European Social Fund programme. Established by the European Union, the European Social Fund helps local areas stimulate their economic development by investing in projects which will support skills development, employment and job creation, social inclusion and local community regenerations. For more information visit https://www.gov.uk/european-growth-funding